Aurgus
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Terms of Service

Last updated 2026-06-07

These Terms of Service ("Terms") govern your use of the Aurgus platform and related services (collectively, the "Service") provided by Aurgus, Inc., a subsidiary of Unconventional LLC ("Aurgus," "we," "us," "our"). By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility

The Service is intended for business use by employees and authorized contractors of organizations that have entered into a separate Master Services Agreement ("MSA") with Aurgus, or are evaluating the Service under a discovery, design-partner, or pilot arrangement. By using the Service, you represent that you have the authority to bind the entity on whose behalf you are using it.

2. Account access

Account access is granted via magic-link authentication or other secure mechanisms established under your engagement. You are responsible for safeguarding access credentials and for all activity under your account. Notify [email protected] promptly if you suspect unauthorized access.

3. Acceptable use

You agree not to:

  • Use the Service in violation of applicable laws or regulations
  • Attempt to reverse-engineer, decompile, or extract source code from the Service
  • Upload content you do not have rights to use
  • Use the Service to compete with Aurgus or build competing products
  • Interfere with the Service's operation or security
  • Bypass usage limits or technical access restrictions

4. Customer data and ownership

You retain ownership of all data you upload to the Service ("Customer Data"). Aurgus's commitments regarding Customer Data:

  • We never monetize Customer Data. Revenue is platform fee only — no model training on your data, no resale of anonymized aggregates, no benchmarking products derived from your data.
  • We process Customer Data only as needed to provide the Service.
  • We never share Customer Data with third parties except as required by law or with your explicit consent.
  • We isolate Customer Data per-tenant. Per-tenant database isolation as standard; per-tenant data planes with customer-managed encryption at Enterprise tier.

See the Privacy Policy for additional data-handling details.

5. Pricing and payment

Pricing is established through an MSA or design-partner term sheet, structured as a platform fee keyed to annual rebate volume managed. No per-seat, FUE, per-agreement, per-module, or per-row pricing patterns apply. Specific commercial terms — fees, payment schedules, renewal mechanics — are documented in your MSA.

6. Service availability and SLAs

Aurgus uses commercially reasonable efforts to maintain Service availability. Specific SLAs (response time, uptime commitments, scheduled maintenance windows) are documented in your MSA and vary by tier. Tier 3 and above include explicit SLA commitments.

7. Intellectual property

Aurgus owns all rights, title, and interest in the Service, including software, documentation, methodology, branding, and derivative works. The Service is licensed, not sold; nothing in these Terms transfers ownership of the Service to you. You retain ownership of your Customer Data and any derivative reports generated from your Customer Data exclusively for your use.

8. Confidentiality

Each party agrees to protect the other's confidential information using the same care it uses for its own confidential information of similar importance, but no less than a reasonable standard of care. Confidential information includes engagement terms, pricing, architecture details, and Customer Data.

9. Termination

Either party may terminate for material breach with 30 days written notice and opportunity to cure. Aurgus may suspend access immediately for security violations, payment delinquency beyond 60 days, or use that threatens the integrity of the Service. Upon termination, you retain export rights to Customer Data for 90 days; Aurgus deletes Customer Data after the export window per industry-standard secure-deletion procedures.

10. Warranties and disclaimers

Aurgus warrants that the Service will materially conform to its documentation during the engagement term. Otherwise, the Service is provided "as is" and "as available." Aurgus does not warrant uninterrupted operation, error-free results, or that the Service will meet all requirements not specifically documented.

11. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, consequential, special, or punitive damages. Aurgus's aggregate liability under these Terms is limited to the fees paid by you in the 12 months preceding the claim.

12. Governing law

These Terms are governed by the laws of the Commonwealth of Pennsylvania, United States, without regard to conflict-of-law principles. Disputes are resolved in the state and federal courts located in Philadelphia, Pennsylvania.

13. Changes to these Terms

Aurgus may update these Terms periodically. Material changes will be communicated via email to your account contact and posted at /terms with an updated "Last updated" date. Continued use after notice constitutes acceptance.

14. Contact

Questions about these Terms: [email protected]